Account Recovery

Recover your password

Recover access to your GougCash account by confirming your wallet identity through your security answer and 5-digit transaction PIN.

Password recovery

Start by entering your account email address. If your account exists, GougCash will ask you to confirm your identity before allowing a password reset.

Email address

Confirm wallet identity

Answer the security question correctly and provide your 5-digit transaction PIN. If either is incorrect, you will not be allowed to reset your password.

Security question

What is your mother's first name?

Security answer

5-digit transaction PIN

Create a new password

Your identity has been confirmed. Enter a strong new password and confirm it to complete account recovery.

New password

Use at least 8 characters with a mix of letters, numbers, and symbols where possible.

Confirm new password

Remembered your password? Go to login | Need an account? Create one

If your identity PIN or security answer is incorrect, you will not be allowed to reset your password. In that case, contact GougCash support for assistance.